Privacy Policy

Data protection declaration (information duties)


Data controllers responsible for data protection:

The website “”, as well as the processing of applications for a warranty extension (registration) shall be operated in accordance with Art. 26 EU GDPR in “Joint Controllership” between

Palfinger Tail Lifts GmbH
Fockestraße 53,
27777 Ganderkesee,


Lamprechtshausener 8
5101 Bergheim

(collectively “PALFINGER”) as collectively responsible data controllers (hereinafter referred to as the “data controllers”). Palfinger Tail Lifts and PALFINGER AG have contractually agreed cooperation in accordance with Art. 26 EU GDPR and in doing so have specifically regulated the competences and responsibilities of both contractual partners.

Personal data collected and purposes of processing / legal basis:

When visiting the website, the following data are collected from the user:

  • The address (URL) of the web page accessed
  • Browser and browser version
  • The operating system used
  • The address (URL) of the previously visited page (referrer URL)
  • The host name and IP address of the device being accessed
  • Date and time

This takes place to optimise this website with regards to functionality, system security and the establishment of a connection. The legal basis for data processing is Art. 6 section 1 letter f) GDPR (legitimate interest), whereby the legitimate interest results from the aforementioned purposes. In addition, this data processing is necessary in order to provide the user with the service (display and functions of the website) expressly requested by the user (paragraph 96 section 3 Telecommunications Act).

To request personal information please use this form:



Our website uses HTTP cookies to store user-specific data.
In the following, we explain what cookies are and why they are used, so that you can better understand the following data protection declaration.

You use a browser whenever you surf the Internet. Most websites store small text files in your browser. These files are called cookies. Cookies store certain user data about you. There are both first-party cookies and third-party cookies. First-party cookies are created directly on our site, third-party cookies are created by partner websites (e.g. Google Analytics). Every cookie must be evaluated individually, because each cookie stores different data. There are 4 different types of cookies:

Essential cookies
These cookies are necessary to ensure fundamental functions of the website. For example, these cookies are required when a user places a product in the shopping basket, then continues surfing on other web pages and only goes to the checkout later. These cookies prevent the shopping basket contents being deleted, even if the user closes their browser window.

Functionality cookies
These cookies collect information about user behaviour and whether the user receives any error messages. In addition, these cookies also measure the loading time and the behaviour of the website in different browsers.

Targeted cookies
These cookies ensure a better user experience. For example, they save locations entered, font sizes and form data.

Advertising cookies
These cookies are also called targeting cookies. They serve to provide the user with personally tailored advertising. This can be very practical, but also very irritating.

You can change the cookie settings in your browser or delete existing cookies. Depending on your browser, you will find these settings as follows:

Chrome: Deleting, activating and managing cookies in Chrome

Safari: Managing cookies and website data with Safari

Firefox: Deleting cookies to remove data that websites have placed on your computer

Internet Explorer: Deleting and managing cookies

Microsoft Edge: Deleting and managing cookies

If you wish to prevent cookies being set, you can configure your browser so that it always informs you before setting a cookie. This allows you to decide whether you want to permit each individual cookie or not. The procedure varies depending on the browser. The simplest way to determine the correct procedure is to search in Google using the search term “Delete Chrome cookies” or “Disable Chrome cookies” in the case of a Chrome browser.

If these data are collected by setting a cookie, we ask you to observe our cookie policy.

It is necessary to process your personal data in order to extend the warranty cover on your lift. Unless expressly stated otherwise when collecting personal data, the legal basis for data processing when using cookies is the protection of legitimate interests in accordance with Article 6 section 1 letter f) GDPR. Our legitimate interest here is to ensure and simplify the use of our website for you as a visitor. We require your consent for non-essential cookies in accordance with Art. 6 section 1 letter a) GDPR and Paragraph 96 section 3 Telecommunications Act.



The following data are required when registering to extend the warranty:

  • Title (Mr/Ms)
  • Forename, surname
  • Company name
  • Work email address
  • Work telephone number
  • Industry:
  • Serial number


In this respect, the legal basis for data processing is Article 6 section 1 letter b) GDPR.

If the user subsequently uses the contact form provided for the intended purchase of a product and specific extension of the warranty provided by Palfinger after the initial disclosure of their data, the data processing for this purpose is carried out on the basis of Art. 6 section 1 letter b) GDPR (implementation of pre-contractual measures taken at the request of the data subject); on the basis of Art. 6 section 1 letter f) (legitimate interest with regard to the traceability of responsibilities, efficient and economic communication).

No automatic decision-making (including profiling) per Art. 22 GDPR takes place during any of the processing activities.

The data are stored until the purpose has been achieved and are then deleted, unless other legal obligations apply regarding longer-term storage of the data, or unless the data are required in order to assert or defend against potential legal claims. Data are only passed on to third parties within the framework described below.

The data may be transferred to third parties in order to fulfil the purposes as described previously, whereby there is no intention to transfer data to a third country. Insofar as this is the case, the data controllers have ensured by contractual agreements that data transfer and processing, regardless of the place of processing, comply with the data protection level of the GDPR. In addition to the two data controllers, potential recipients in particular may be authorities, courts, legal representatives, IT service providers.

Data Protection Officer of PALFINGER AG and Palfinger Tail Lifts GmbH:

If you have any questions, please contact the Group’s Data Protection Officer Alexander Mestian, Lamprechtshausener Bundesstraße 8, 5101 Bergheim, Austria, Tel.: +49 69 20110 0, E-mail: 43 662 2281 0,

Right of appeal: The user has the right to appeal to a regulatory authority.

Right of information, correction, deletion, restriction of processing, right of objection:

The subscriber has the right to information from either of the data controllers responsible for processing their personal data, as well as the right to correction, deletion or restriction of processing, the right to object to processing, and the right to data transfer.




The responsibilities with regard to data processing operations and the responsibilities for fulfilling the obligations under data protection law are distributed between the collectively responsible data controllers according to the nature of the data processing activity as follows:

Competence and responsibility with regard to processing operations

Competence and responsibility with regard to informing data subjects

The collectively responsible data controllers must ensure that the information obligations under Articles 13 and 14 of the GDPR are satisfied.

As a precautionary measure, the co-responsible data controller Palfinger shall ensure that the agreed contents of the primary elements of the agreement between the collectively responsible data controllers are part of the website and are therefore available for retrieval. The collectively responsible data controllers shall keep the essential contents of the agreement up to date and each co-responsible data controller shall coordinate with the other regarding any necessary adjustments.

Competence and responsibility with regard to fulfilling other rights of the data subjects

As a matter of principle, both data controllers are co-responsible for processing and responding to applications regarding the fulfilment of other rights as set out in Art. 15 ff. GDPR (“Rights of the data subject”).

Data subjects may apply to both collectively responsible data controllers when exercising their respective rights as data subjects. In such cases, the other co-responsible data controller is obliged to forward the request of a data subject to the relevant co-responsible data controller without delay.

Information availability to the data subject

The co-responsible data controller Palfinger shall ensure that the agreed content per point I. of this annex is kept available in printable form for retrieval in its current version at